A reader writes:

I work for a small company (less than 50 people) and Jane has been with us for about four years. She came with a lot of fanfare because she is specialist in her field and has a history of otherworldly production. Jane loves having a squad of adoring colleagues and subordinates and is, to say the least, a diva.

She also escalates every conflict to the C-suite, no matter how small. Tell her no … it goes up to the CEO. Ask her to do something different … same thing. And she’s placated most of the time because if not, her beef goes to the board of directors.

Jane was restricted from purchasing for a couple of days because she doesn’t follow guidelines and of course it made it all the way to the board president, who reversed the CFO’s decision.

I know this is poor management and even poorer employee conduct, but what to do? I am looking for other employment opportunities.

It’s one thing for Jane to escalate to the CEO in such a small company — but the board? The first time that happened, the board should have told her they don’t get involved in day-to-day management decisions and directed her back to her manager. And now that the CEO sees it’s happening so frequently, she should be shutting down the vast majority of the escalations — sending Jane back to her own manager and including making it clear that Jane’s manager has the final call in 99% of what comes up.

Moreover, if the CEO disagrees with the calls Jane’s manager is making enough to want to reverse them so often, that’s a sign that the CEO and Jane’s manager needs to get themselves better aligned so that they’re not making such different calls.

On your end of things: you’re in a cesspool of mismanagement that for whatever reason wants to keep placating Jane. If no one above you is willing to take this on, the best thing you can do is to work on emotionally detaching from it. Remind yourself that it’s their company, not yours, and if they want to bend over backwards to placate Jane on the reg, so be it. It’s going to make you less emotionally invested in your job and less engaged in your work, which is bad for them in the long run, but that’s what happens when a company operates this way.

One caveat: if Jane is truly a rock star, is there any chance she’s right about a lot of what she’s escalating? Particularly if she was brought in to improve operations in her area, there’s at least a possibility that she’s in the right … and if she was specifically brought in to change the way things work, there’s even a chance that she was told to escalate things  … which could explain why she’s getting her way so often. It could be interesting to look at it through that lens for a while and see if it changes anything about your conclusions.